You’ll always be charged in the currency you see on the checkout page unless you use PayPal. PayPal payments will always be completed in EUR currency. If your account has a different currency, a small currency conversion charge may be applied by PayPal.
We have both global and local payment methods available, including:
- Credit/Debit Card (Visa, MasterCard, AMEX, Discover, JCB, and Diners)
- Multibanco (Portugal)
- Sofort (Germany)
- iDeal (Netherlands)
- Bancontact (Belgium)
If your payment fails, we’ll send you an email to let you know. Your order will be canceled automatically, and it will NOT be possible to reattempt the payment for that order. Instead, we recommend you try placing a new one!
Make sure to double-check if all of your payment details are correct. If the issue persists, we suggest you check with your bank in case there are any extra security steps required to proceed with the transaction.
Moteefe is based in Europe, so customers in other countries will sometimes be required to have pre-authorisation from their bank
Can’t Complete Order
If your order is not going through, make sure all the required fields in the checkout are filled.
Some ad-blockers might interfere if the selected payment method requires a new window to be opened in order to complete the payment. It’s always a good idea to deactivate the ad-blocker temporarily during checkout.
If you're still having trouble, it may help to clear the cookies from your browser history or try a different browser (chrome, firefox, explorer, etc) or device (laptop, iPhone, etc).
You can always contact our Support Team for further assistance by clicking here.