When you place your order, you immediately receive a confirmation email with all your order details and a magic link to your order tracking page. You can follow the status of your order up to dispatch by using that magic link or by introducing your order email address and order number in the ‘Track your order’ page.
We will also send you another email when the campaign ends and your order is sent to production, as well as when the production process is finished.
Parcels are then shipped with standard delivery. As such, once your order has been shipped, we can only offer estimated delivery timeframes. You can see these on your confirmation email and in your order tracking page.
If you're having trouble accessing your order tracking page, please send us an email here with a description of the issue and a screenshot of the error message you’re getting, and we’ll be sure to help you out and give you the information you’re looking for.