Once your payment is successfully submitted, your order is automatically validated and confirmed. We will immediately send a confirmation email containing your order details to the address you provided to us.
If you haven’t received a confirmation email and it’s not in your spam folder, please send us an email here with your order details. We’ll trace your order and send you a new confirmation email.
We strongly recommend reviewing your order details and delivery address before the end of the campaign as, after this point, we can't make any changes or take responsibility for incorrect addresses leading to lost orders.
If you need to make a change to your order, you can do this by accessing your order tracking page via the magic link in your confirmation email. Here you’ll be able to change your product's colour and size, as well as your delivery details - if the campaign hasn’t ended yet. Don’t forget to click on the “Save and confirm” button when you’re done.
In case you’d like to change the product or the quantity ordered, or to cancel your order, you should contact us here as soon as possible, so we can make these changes or process your refund.