If it’s already past the estimated time of arrival indicated in your confirmation email, we recommend you double check the delivery address for your order.
If the address you gave us is incomplete or incorrect, it’s likely that your parcel will either be delayed or returned to us. If it's returned to us, we’ll make sure to contact you in order to get your full address before re-shipping it. Please be aware that the return process can take a considerable amount of time.
If the delivery address is correct and the estimated time of arrival has passed, you can reach out to us here. Please provide your order number and delivery address, and we’ll be happy to investigate this for you.